How to Jira

Hello All! Being a global company creates the need to have IT teams across different parts of the world in different time zones. When you have team members working in different time zones you also need the ability track SLAs for the work they do. In this blog I will go over a solution to track Jira request SLAs for global teams across multiple time zones. Scenario: IT department have three teams in three different time zones (Barcelona, New York,  Los Angeles).  Employee requests are processed by the IT team assigned to the location of the employee. All three IT teams work from 9:00 AM to 5:00 PM (Monday - Friday) in their respective time zones.  Every request submitted to IT needs to be resolved within 40 business hours.  Requests can be transferred to another team and the SLA clock should be updated to use the respective time zone of the teams location.  Office Location Timezone Hours (M-F) Time to resolution Barcelona CET 9:00 AM - 5:00 PM 40h New York EST 9:...

 Hello All ! As a Jira administrator it is very important to keep an eye on the number of custom fields you have in your instance because the number of custom fields directly impact your instance performance. Atlassian also has confirmed this in their documentation .  One of the important strategies to keep your custom field number low is to reuse them as much as possible across projects. When you get a request from a user to create a custom project, you can provide a list of custom fields upfront, and ask the user to choose existing fields instead of creating new ones. Out of the box, Jira doesn't provide an easy way to export the custom field list to a csv file to share with non Jira admin users. In this blog I will share how I exported all Jira custom fields into a csv file using Jira REST API and Python. This solution was tested on Jira Data Center version 8.x, Python3 and Windows 11. Let's see how we can get the custom field list in 3 easy steps. Note : I assume that you...

Hello All! Upgrading a large Jira Data Center instance is no easy task. One of the main steps of this process is communicating to project leads about this. When there are hundreds of Jira projects in your instance, it can be tedious to manually find the email address of each project lead. In this blog I will share how I exported all Jira project lead email addresses into a csv file using Jira REST API and Python. This solution was tested on Jira Data Center version 8.x ,  Python3 and  Windows 11 . Let's see how we can get this email list in 3 easy steps. Note: I assume that you have Python setup in your environment where you will run the script in Step 3 and you know how to run a python script. Also, that you have access to all Jira projects in the instance because REST API will only return data from projects where you have access.  Step 1: Login to your Jira instance. Go to the url https://your.instance.domain/rest/api/2/project?expand=lead. This url will return a...

Hello All ! Welcome to my blog and thanks for taking your time to read what I have put together. I am a Jira administrator with about 7+ years of experience in the Atlassian world. At my day job I work with internal customers to convert their manual processes into Jira using Jira Service Management and Jira Software.  Throughout my career I have learned a lot about setting up Jira projects, automations, Jira REST API usage, scripting and Integrating Jira with many external systems. My goal for this blog is to share my knowledge with my fellow Jira admins or any one who is interested in consuming my knowledge to make their jobs/life easier. Most of the content from this blog will be based on real world use cases rather than imaginary ones. Hope to publish my first "How to Jira" content soon. Stay tuned ! Thanks !