Skip to main content

Posts

How to send a survey with multiple questions in Jira Service Management (Jira Cloud & Jira Data Center)

Hello All, Out of the box Jira Service Management only allows to add one question for the customer satisfaction (CSAT) survey once a ticket is resolved. But most teams like to collect feedback on different aspects of the support provided to the customer by adding more than one question. In this blog I will go over a workaround to send multiple questions to the customer when a ticket is resolved.  Scenario Support team uses Jira Service Management to work on customer requests. Once a request is resolved an email needs to be sent to the customer with a survey including multiple questions. Survey response needs to be tied to the Jira ticket number. Solution In order to send multiple questions we will use a google form.  When the ticket is resolved the reporter will get an email with a link to a google form containing the survey questions.  The first field of the google form will contain (this will be autofilled) the issue key where the user received the survey. Given that we are not using
Recent posts

End User License Agreement

IMPORTANT – READ CAREFULLY: The END USER LICENSE AGREEMENT (hereinafter referred to as EULA) is a legal agreement between you (either an individual or a single entity) and howtojira (hereinafter referred to as howtojira) for the Atlassian Add-on (hereinafter referred to as SOFTWARE). By installing, copying, or otherwise using the SOFTWARE, you agree to be bound by the terms of this EULA. This EULA is to be read in conjunction with "Atlassian Marketplace Terms of Use" available at  http://www.atlassian.com/licensing/marketplace/termsofuse   . In case of any conflict between the terms of this License and Atlassian Marketplace Terms of Use, the former shall prevail. 1.Grant of License The SOFTWARE is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. This license grants you the limited, worldwide, non-exclusive to install and use the SOFTWARE for the number of licensed users. You are allowed to copy the sof

Privacy Policy

PRIVACY POLICY Last updated October 09, 2023 This privacy notice for howtojira ( " we ," " us ," or " our " ), describes how and why we might collect, store, use, and/or share ( " process " ) your information when you use our services ( " Services " ), such as when you: Visit our website at howtojira.com , or any website of ours that links to this privacy notice Engage with us in other related ways, including any sales, marketing, or events Questions or concerns?  Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@howtojira.atlassian.net . SUMMARY OF KEY POINTS This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by u